Our mission
Why Khountou exists, what we measure and how we act.
Our mission
Measure the quality of response, the reactivity and the transparency of Senegalese public administrations, through citizen participation.
Why Khountou?
Too many requests go unanswered and too few results are made public. Khountou gives citizens a simple tool to report, and administrations a public space to answer.
How we act
- Collect citizen reports, geolocated and documented.
- Forward each report to the competent administration and track its answer.
- Verify facts on the ground before publishing sensitive information.
- Publish a Khountou score and open data to measure progress over time.
How is the Khountou score calculated?
Public and transparent methodology
- 20%ReactivityResponse speed
- 25%ResolutionAbility to resolve
- 20%TransparencyAccess to information
- 20%QualityClarity and relevance
- 15%EngagementListening to citizens
Our personality
Five traits that define the Khountou brand.
Citizen
Built by and for citizens: every voice counts.
Transparent
Open methods, public data and visible answers.
Committed
Committed to better public services, without partisanship.
Innovative
Maps, scores and open data serving public action.
Inclusive
For every region, every language and the diaspora.
Take part in the mission
Every report helps measure and improve public services.