Observatory
Analyse trends, measure the quality of public services and follow warning signals.
Reports analysed
12,458
18%vs last monthResolution rate
68%
8 ptsvs last monthAverage response time
6.4 days
-1.3 daysvs last monthAdministrations under watch
124
6 newthis period
Reports over time (last 12 months)
Reports by region
- Over 1,000
- 500 – 1,000
- 250 – 500
- 100 – 250
- Under 100
Most reported categories
- Civil status3,245 (26%)
- Health2,876 (23%)
- Education2,143 (17%)
- Water1,645 (13%)
- Transport1,322 (10%)
- Justice1,227 (10%)
Major alerts right now
- Critical
Delays in issuing birth certificates
Several town halls - Dakar region
- In progress
Shortage of essential medicines
Public hospitals - National
- Verified
Recurring water cuts
SAED - Thiès, Kaolack, Diourbel
- In progress
School transport problems
Ziguinchor and Kolda regions
- Critical
Poor hygiene in health facilities
Several regions
Public commitments tracked
| Commitment | Deadline | Status |
|---|---|---|
| Reduce the time to issue birth certificates to 3 days | 30/06/2024 | Kept |
| Rehabilitate 10 health posts by end of 2024 | 31/12/2024 | Partially kept |
| Ensure continuous water supply in Thiès | 31/05/2024 | Not kept |
| Equip schools with desks | 30/09/2024 | In progress |
Observed improvements
- Time to issue ID cards reduced in 15 departments.
- Vaccination coverage up by 12%.
- 8 boreholes commissioned in rural areas.
- Digitisation of 23 administrative services.
- Larger bus fleet in Dakar (+120 units).