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The Khountou score measures the quality of response, reactivity, resolution and transparency of Senegalese public administrations.

286

Administrations rated

National average score

68/100

Response rate

72%

Average processing time

4.2 days

4,832

Responses published

Administrations ranking

Administrations ranking
#AdministrationSectorRegionKhountou scoreResponse rateAverage timeFollow-up levelAction
1ONAS – Office National de l’Assainissement du SénégalWater & SanitationDakar88/10089%2.1 daysExcellentView profile
2SENELEC – Société Nationale d’Électricité du SénégalEnergyDakar82/10084%2.8 daysExcellentView profile
3Ministry of Health and Social ActionHealthDakar78/10081%3.6 daysVery goodView profile
4Ministry of National EducationEducationDakar75/10076%4.5 daysVery goodView profile
5OFOR – Office des Forages RurauxWater & SanitationThiès72/10074%4.2 daysGoodView profile
6OFORS – Société Nationale des Eaux du SénégalWater & SanitationSaint-Louis71/10073%4.7 daysGoodView profile
7DGID – Direction Générale des Impôts et DomainesFinanceDakar69/10070%4.9 daysGoodView profile
8Dakar City HallLocal governmentDakar65/10068%5.3 daysTo improveView profile
9Grand-Yoff General HospitalHealthDakar63/10065%5.8 daysTo improveView profile

Featured administration

ONAS – Office National de l’Assainissement du Sénégal

Response rate
89%
Average time
2.1 days
Responses published
312

ONAS stands out for its reactivity and the quality of its answers to users on sanitation issues.

Strengths

  • High reactivity
  • Clear and complete information
  • Regular case follow-up

Areas for improvement

  • Delays in some regions
  • Proactive communication
View full profile

How is the Khountou score calculated?

Public and transparent methodology

  • 20%ReactivityResponse speed
  • 25%ResolutionAbility to resolve
  • 20%TransparencyAccess to information
  • 20%QualityClarity and relevance
  • 15%EngagementListening to citizens

Best rated administrations

  1. 1ONAS
    88/100
  2. 2SENELEC
    82/100
  3. 3Ministry of Health
    78/100
  4. 4Ministry of Education
    75/100
  5. 5OFOR
    72/100

Most reported administrations

  1. 1Dakar City Hall
    342
  2. 2DGID
    289
  3. 3Hôpital Principal de Dakar
    276
  4. 4ARTP
    198
  5. 5CCIES
    154