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The Khountou score measures the quality of response, reactivity, resolution and transparency of Senegalese public administrations.
286
Administrations rated
National average score
68/100
Response rate
72%
Average processing time
4.2 days
4,832
Responses published
Administrations ranking
| # | Administration | Sector | Region | Khountou score | Response rate | Average time | Follow-up level | Action |
|---|---|---|---|---|---|---|---|---|
| 1 | ONAS – Office National de l’Assainissement du Sénégal | Water & Sanitation | Dakar | 88/100 | 89% | 2.1 days | Excellent | View profile |
| 2 | SENELEC – Société Nationale d’Électricité du Sénégal | Energy | Dakar | 82/100 | 84% | 2.8 days | Excellent | View profile |
| 3 | Ministry of Health and Social Action | Health | Dakar | 78/100 | 81% | 3.6 days | Very good | View profile |
| 4 | Ministry of National Education | Education | Dakar | 75/100 | 76% | 4.5 days | Very good | View profile |
| 5 | OFOR – Office des Forages Ruraux | Water & Sanitation | Thiès | 72/100 | 74% | 4.2 days | Good | View profile |
| 6 | OFORS – Société Nationale des Eaux du Sénégal | Water & Sanitation | Saint-Louis | 71/100 | 73% | 4.7 days | Good | View profile |
| 7 | DGID – Direction Générale des Impôts et Domaines | Finance | Dakar | 69/100 | 70% | 4.9 days | Good | View profile |
| 8 | Dakar City Hall | Local government | Dakar | 65/100 | 68% | 5.3 days | To improve | View profile |
| 9 | Grand-Yoff General Hospital | Health | Dakar | 63/100 | 65% | 5.8 days | To improve | View profile |
Featured administration

ONAS – Office National de l’Assainissement du Sénégal
88/100Excellent
- Response rate
- 89%
- Average time
- 2.1 days
- Responses published
- 312
ONAS stands out for its reactivity and the quality of its answers to users on sanitation issues.
Strengths
- High reactivity
- Clear and complete information
- Regular case follow-up
Areas for improvement
- Delays in some regions
- Proactive communication
How is the Khountou score calculated?
Public and transparent methodology
- 20%ReactivityResponse speed
- 25%ResolutionAbility to resolve
- 20%TransparencyAccess to information
- 20%QualityClarity and relevance
- 15%EngagementListening to citizens
Best rated administrations
- 1ONAS88/100
- 2SENELEC82/100
- 3Ministry of Health78/100
- 4Ministry of Education75/100
- 5OFOR72/100
Most reported administrations
- 1Dakar City Hall342
- 2DGID289
- 3Hôpital Principal de Dakar276
- 4ARTP198
- 5CCIES154










