OFORS — Société Nationale des Eaux du Sénégal
Full administration profile
Khountou score
Ranked 3rd of 4 administrations in the Water & Sanitation sector
Response rate
73%
Average processing time
4.7 days
Published responses
143
Reports followed
71
- Sector
- Water & Sanitation
- Head office region
- Saint-Louis
- Status
- Public administrative establishment (EPA)
- Founded
- 1970
Société Nationale des Eaux du Sénégal is a public body of the “Water & Sanitation” sector based in Saint-Louis. This profile brings together the citizen reports it receives, its published responses, its public commitments and its documents.
1. Performance summary
Reports received
71
+4 this month
Response rate
73%
+3 pts this month
Average time
4.7 days
-0.2 days this month
Published responses
143
+9 this month
Reports by status
- Resolved36 (51%)
- In progress22 (31%)
- Pending12 (17%)
- Rejected1 (1%)
5. Khountou score trend
2. Recent reports
| Report subject | Category | Status | Date | Views | Actions |
|---|---|---|---|---|---|
| Thiès Nord : coupures d’eau récurrentes depuis 2 semaines | Water cut | In progress | 22 May 2025 | 5,100 | |
| Pikine : coupures d’eau prolongées dans plusieurs quartiers | Water cut | Resolved | 12 May 2025 | 9,800 | |
| Facture d’eau anormalement élevée à Dagana | Billing | Pending | 07 May 2025 | 52 | |
| Caniveau obstrué à Sor | Blocked pipe | Resolved | 01 May 2025 | 23 | |
| Débordement d’eaux usées à Balacoss | Sewage overflow | Pending | 26 April 2025 | 39 |
3. Responses from the administration
Response to report #OFORS-2025-2610
23 May 2025Les travaux sont en cours. Une nouvelle mise à jour sera publiée à leur achèvement.
View the responseResponse to report #OFORS-2025-2610
23 May 2025Les travaux sont en cours. Une nouvelle mise à jour sera publiée à leur achèvement.
View the responseResponse to report #OFORS-2025-2610
23 May 2025Nos équipes sont intervenues sur place. La situation est désormais rétablie.
View the response
4. Commitments and corrective actions
6. Practical information
- Address
- BP 9217, Saint-Louis – Sénégal
- Phone
- +221 33 890 14 51
- Website
- www.ofors.sn
- contact@ofors.sn
- Opening hours
- Mon – Fri: 08:00 – 17:00
- Social networks
- OFORS
7. Areas of operation
Present in 5 regions of Senegal
Saint-Louis, Dakar, Thiès, Diourbel, Kaolack