SENELEC — Société Nationale d’Électricité du Sénégal
Full administration profile
Khountou score
Ranked 1st of 1 administrations in the Energy sector
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
- Sector
- Energy
- Head office region
- Dakar
- Status
- Public limited company (State-owned)
- Founded
- 1983
SENELEC produces, transports and distributes electricity across Senegal. It manages the national grid, customer connections and prepaid Woyofal meters.
1. Performance summary
Reports received
142
+9 this month
Response rate
84%
+3 pts this month
Average time
2.8 days
-0.3 days this month
Published responses
287
+14 this month
Reports by status
- Resolved84 (59%)
- In progress42 (30%)
- Pending13 (9%)
- Rejected3 (2%)
5. Khountou score trend
2. Recent reports
| Report subject | Category | Status | Date | Views | Actions |
|---|---|---|---|---|---|
| Éclairage public défaillant à Thiaroye | Power cut | Pending | 01 May 2025 | 980 | |
| Branchement en attente depuis 4 mois à Diamniadio | Connection delay | In progress | 29 April 2025 | 71 | |
| Coupures d’électricité répétées à Colobane | Power cut | Resolved | 26 April 2025 | 20 | |
| Compteur Woyofal bloqué à Pout | Prepaid meter | In progress | 24 April 2025 | 59 | |
| Câbles électriques à nu à Medina | Dangerous installation | Resolved | 21 April 2025 | 49 |
3. Responses from the administration
Response to report #SENELEC-2025-2240
08 May 2025Les travaux sont en cours. Une nouvelle mise à jour sera publiée à leur achèvement.
View the responseResponse to report #SENELEC-2025-2240
06 May 2025Les travaux sont en cours. Une nouvelle mise à jour sera publiée à leur achèvement.
View the responseResponse to report #SENELEC-2025-2233
05 May 2025Nos équipes sont intervenues sur place. La situation est désormais rétablie.
View the response
4. Commitments and corrective actions
6. Practical information
- Address
- 28, rue Vincens, BP 93, Dakar – Sénégal
- Phone
- +221 33 839 30 30
- Website
- www.senelec.sn
- Opening hours
- Mon – Fri: 08:00 – 17:00
- Social networks
- SENELEC Officiel
7. Areas of operation
Present in 14 regions of Senegal
Dakar, Thiès, Diourbel, Fatick, Saint-Louis, Kaolack, Ziguinchor, Kolda, Tambacounda, Louga, Matam, Kédougou, Sédhiou, Kaffrine