ARTP — Autorité de Régulation des Télécommunications et des Postes
Full administration profile
Khountou score
Ranked 1st of 1 administrations in the Telecommunications sector
Response rate
66%
Average processing time
5.5 days
Published responses
74
Reports followed
198
- Sector
- Telecommunications
- Head office region
- Dakar
- Status
- Public administrative establishment (EPA)
- Founded
- 1983
Autorité de Régulation des Télécommunications et des Postes is a public body of the “Telecommunications” sector based in Dakar. This profile brings together the citizen reports it receives, its published responses, its public commitments and its documents.
1. Performance summary
Reports received
198
+10 this month
Response rate
66%
+1 pts this month
Average time
5.5 days
-0.5 days this month
Published responses
74
+4 this month
Reports by status
- Resolved81 (41%)
- In progress67 (34%)
- Pending46 (23%)
- Rejected4 (2%)
5. Khountou score trend
2. Recent reports
| Report subject | Category | Status | Date | Views | Actions |
|---|---|---|---|---|---|
| Crédit consommé sans utilisation à HLM | Billing | In progress | 21 May 2025 | 39 | |
| Crédit consommé sans utilisation à Fann | Billing | Resolved | 19 May 2025 | 24 | |
| Crédit consommé sans utilisation à Sacré-Cœur | Billing | Rejected | 17 May 2025 | 30 | |
| Crédit consommé sans utilisation à Sacré-Cœur | Billing | Resolved | 15 May 2025 | 59 | |
| Connexion Internet très lente à Colobane | Internet quality | In progress | 13 May 2025 | 32 |
3. Responses from the administration
Response to report #ARTP-2025-2240
23 May 2025Nos équipes sont intervenues sur place. La situation est désormais rétablie.
View the responseResponse to report #ARTP-2025-2233
23 May 2025Nos équipes sont intervenues sur place. La situation est désormais rétablie.
View the responseResponse to report #ARTP-2025-2226
22 May 2025Nos équipes sont intervenues sur place. La situation est désormais rétablie.
View the response
4. Commitments and corrective actions
6. Practical information
- Address
- BP 6268, Dakar – Sénégal
- Phone
- +221 33 837 35 94
- Website
- www.artp.sn
- contact@artp.sn
- Opening hours
- Mon – Fri: 08:00 – 17:00
- Social networks
- ARTP
7. Areas of operation
Present in 4 regions of Senegal
Dakar, Thiès, Saint-Louis, Diourbel