SEN’EAU — Senegal water distribution company
Full administration profile
Khountou score
Ranked 4th of 4 administrations in the Water & Sanitation sector
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
- Sector
- Water & Sanitation
- Head office region
- Dakar
- Status
- Public administrative establishment (EPA)
- Founded
- 1969
Senegal water distribution company is a public body of the “Water & Sanitation” sector based in Dakar. This profile brings together the citizen reports it receives, its published responses, its public commitments and its documents.
1. Performance summary
Reports received
150
+8 this month
Response rate
74%
+4 pts this month
Average time
4.4 days
-0.1 days this month
Published responses
356
+21 this month
Reports by status
- Resolved69 (46%)
- In progress51 (34%)
- Pending27 (18%)
- Rejected3 (2%)
5. Khountou score trend
2. Recent reports
| Report subject | Category | Status | Date | Views | Actions |
|---|---|---|---|---|---|
| Canal bouché à HLM | Blocked pipe | In progress | 21 May 2025 | 59 | |
| Eau trouble au robinet à Mbao | Water quality | In progress | 18 May 2025 | 42 | |
| Conduite percée à Grand-Yoff | Pipe leak | In progress | 16 May 2025 | 21 | |
| Débordement d’eaux usées à Pikine Nord | Sewage overflow | Resolved | 13 May 2025 | 69 | |
| Fuite importante sur une conduite à HLM | Pipe leak | In progress | 11 May 2025 | 30 |
3. Responses from the administration
Response to report #SENEAU-2025-2240
23 May 2025Les travaux sont en cours. Une nouvelle mise à jour sera publiée à leur achèvement.
View the responseResponse to report #SENEAU-2025-2233
23 May 2025Nos équipes sont intervenues sur place. La situation est désormais rétablie.
View the responseResponse to report #SENEAU-2025-2240
23 May 2025Les travaux sont en cours. Une nouvelle mise à jour sera publiée à leur achèvement.
View the response
4. Commitments and corrective actions
6. Practical information
- Address
- BP 3756, Dakar – Sénégal
- Phone
- +221 33 821 59 91
- Website
- www.seneau.sn
- contact@seneau.sn
- Opening hours
- Mon – Fri: 08:00 – 17:00
- Social networks
- SEN’EAU
7. Areas of operation
Present in 7 regions of Senegal
Dakar, Thiès, Saint-Louis, Diourbel, Kaolack, Ziguinchor, Louga