All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 121 | Délestage sans préavis à Sacré-Cœur | SG-SENELEC-2024-0409 | 29 December 2024 | Service Clientèle | Published | Power cut | 69 | View response |
| 122 | Baisse de tension qui endommage les appareils à Mermoz | SG-SENELEC-2024-0408 | 28 December 2024 | Service Clientèle | Published | Voltage drop | 73 | View response |
| 123 | Coupures d’électricité répétées à Golf Sud | SG-SENELEC-2024-0407 | 27 December 2024 | Direction Distribution | Updated | Power cut | 84 | View response |
| 124 | Délestage sans préavis à Sacré-Cœur | SG-SENELEC-2024-0406 | 26 December 2024 | Direction Distribution | Not relevant | Power cut | 20 | View response |
| 125 | Compteur Woyofal bloqué à Colobane | SG-SENELEC-2024-0405 | 25 December 2024 | Service Dépannage | Published | Prepaid meter | 87 | View response |
| 126 | Rue plongée dans le noir à Pout | SG-SENELEC-2024-0404 | 23 December 2024 | Service Dépannage | Not relevant | Public lighting | 53 | View response |
| 127 | Baisse de tension qui endommage les appareils à Mermoz | SG-SENELEC-2024-0403 | 21 December 2024 | Service Clientèle | Updated | Voltage drop | 85 | View response |
| 128 | Compteur Woyofal bloqué à Sam Notaire | SG-SENELEC-2024-0402 | 20 December 2024 | Service Clientèle | Published | Prepaid meter | 21 | View response |
| 129 | Délestage sans préavis à Sacré-Cœur | SG-SENELEC-2024-0401 | 19 December 2024 | Direction Distribution | Pending | Power cut | 90 | View response |
| 130 | Rue plongée dans le noir à Pout | SG-SENELEC-2024-0400 | 16 December 2024 | Service Dépannage | Published | Public lighting | 49 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant