All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 141 | Coupures d’électricité répétées à Rufisque Est | SG-SENELEC-2024-0389 | 02 December 2024 | Service Clientèle | Published | Power cut | 47 | View response |
| 142 | Baisse de tension qui endommage les appareils à Liberté 6 | SG-SENELEC-2024-0388 | 02 December 2024 | Service Dépannage | Published | Voltage drop | 70 | View response |
| 143 | Branchement en attente depuis 4 mois à Sébikotane | SG-SENELEC-2024-0387 | 30 November 2024 | Direction Distribution | Published | Connection delay | 50 | View response |
| 144 | Compteur Woyofal bloqué à Pikine Nord | SG-SENELEC-2024-0386 | 27 November 2024 | Service Dépannage | Updated | Prepaid meter | 60 | View response |
| 145 | Coupures d’électricité répétées à Rufisque Est | SG-SENELEC-2024-0385 | 25 November 2024 | Service Clientèle | Published | Power cut | 22 | View response |
| 146 | Branchement en attente depuis 4 mois à Sébikotane | SG-SENELEC-2024-0384 | 24 November 2024 | Direction Distribution | Published | Connection delay | 66 | View response |
| 147 | Coupures d’électricité répétées à Grand-Yoff | SG-SENELEC-2024-0383 | 24 November 2024 | Service Clientèle | Published | Power cut | 70 | View response |
| 148 | Compteur Woyofal bloqué à Pikine Nord | SG-SENELEC-2024-0382 | 20 November 2024 | Service Dépannage | Published | Prepaid meter | 87 | View response |
| 149 | Compteur Woyofal bloqué à Grand-Yoff | SG-SENELEC-2024-0381 | 19 November 2024 | Direction Distribution | Published | Prepaid meter | 27 | View response |
| 150 | Coupures d’électricité répétées à Grand-Yoff | SG-SENELEC-2024-0380 | 18 November 2024 | Service Clientèle | Updated | Power cut | 77 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant