All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 181 | Délestage sans préavis à Parcelles Assainies | SG-SENELEC-2024-0349 | 07 October 2024 | Service Clientèle | Published | Power cut | 32 | View response |
| 182 | Câbles électriques à nu à Pout | SG-SENELEC-2024-0348 | 06 October 2024 | Direction Distribution | Published | Dangerous installation | 50 | View response |
| 183 | Baisse de tension qui endommage les appareils à Thiès Nord | SG-SENELEC-2024-0347 | 06 October 2024 | Service Clientèle | Published | Voltage drop | 58 | View response |
| 184 | Compteur Woyofal bloqué à Grand-Yoff | SG-SENELEC-2024-0346 | 04 October 2024 | Direction Distribution | Published | Prepaid meter | 27 | View response |
| 185 | Délestage sans préavis à Mbao | SG-SENELEC-2024-0345 | 03 October 2024 | Service Dépannage | Updated | Power cut | 40 | View response |
| 186 | Câbles électriques à nu à Sam Notaire | SG-SENELEC-2024-0344 | 01 October 2024 | Service Dépannage | Published | Dangerous installation | 48 | View response |
| 187 | Baisse de tension qui endommage les appareils à Thiès Nord | SG-SENELEC-2024-0343 | 30 September 2024 | Service Clientèle | Updated | Voltage drop | 81 | View response |
| 188 | Compteur Woyofal bloqué à Grand-Yoff | SG-SENELEC-2024-0342 | 28 September 2024 | Direction Distribution | Pending | Prepaid meter | 79 | View response |
| 189 | Compteur Woyofal bloqué à Sébikotane | SG-SENELEC-2024-0341 | 28 September 2024 | Service Clientèle | Published | Prepaid meter | 19 | View response |
| 190 | Compteur Woyofal bloqué à Joal | SG-SENELEC-2024-0340 | 26 September 2024 | Direction Distribution | Published | Prepaid meter | 67 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant