All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 261 | Délestage sans préavis à Mermoz | SG-SENELEC-2024-0269 | 19 June 2024 | Direction Distribution | Published | Power cut | 48 | View response |
| 262 | Baisse de tension qui endommage les appareils à Thiès Est | SG-SENELEC-2024-0268 | 17 June 2024 | Service Dépannage | Published | Voltage drop | 77 | View response |
| 263 | Baisse de tension qui endommage les appareils à Sébikotane | SG-SENELEC-2024-0267 | 17 June 2024 | Direction Distribution | Published | Voltage drop | 32 | View response |
| 264 | Baisse de tension qui endommage les appareils à Sébikotane | SG-SENELEC-2024-0266 | 14 June 2024 | Service Clientèle | Updated | Voltage drop | 66 | View response |
| 265 | Coupures d’électricité répétées à Fann | SG-SENELEC-2024-0265 | 12 June 2024 | Service Dépannage | Updated | Power cut | 81 | View response |
| 266 | Baisse de tension qui endommage les appareils à Sébikotane | SG-SENELEC-2024-0264 | 11 June 2024 | Direction Distribution | Updated | Voltage drop | 54 | View response |
| 267 | Rue plongée dans le noir à Mbao | SG-SENELEC-2024-0263 | 09 June 2024 | Service Clientèle | Not relevant | Public lighting | 33 | View response |
| 268 | Câbles électriques à nu à Diamaguène | SG-SENELEC-2024-0262 | 07 June 2024 | Direction Distribution | Published | Dangerous installation | 41 | View response |
| 269 | Coupures d’électricité répétées à Fann | SG-SENELEC-2024-0261 | 07 June 2024 | Service Dépannage | Published | Power cut | 34 | View response |
| 270 | Rue plongée dans le noir à Mbao | SG-SENELEC-2024-0260 | 05 June 2024 | Service Clientèle | Published | Public lighting | 39 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant