All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 1 | Coupures d’eau répétées à Sangalkam | SG-SENEAU-2025-0122 | 19 May 2025 | Service des relations usagers | Updated | Water cut | 59 | View response |
| 2 | Coupures d’eau répétées à Sangalkam | SG-SENEAU-2025-0121 | 18 May 2025 | Service des relations usagers | Pending | Water cut | 36 | View response |
| 3 | Coupures d’eau répétées à Sangalkam | SG-SENEAU-2025-0116 | 14 May 2025 | Service des relations usagers | Published | Water cut | 50 | View response |
| 4 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2025-0115 | 13 May 2025 | Service technique | Published | Water cut | 59 | View response |
| 5 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2025-0114 | 13 May 2025 | Service technique | Published | Water cut | 70 | View response |
| 6 | Pas d’eau au robinet depuis 3 jours à Medina | SG-SENEAU-2025-0113 | 12 May 2025 | Service des relations usagers | Published | Water cut | 65 | View response |
| 7 | Pas d’eau au robinet depuis 3 jours à Medina | SG-SENEAU-2025-0112 | 11 May 2025 | Service des relations usagers | Published | Water cut | 89 | View response |
| 8 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2025-0108 | 09 May 2025 | Service technique | Published | Water cut | 59 | View response |
| 9 | Pas d’eau au robinet depuis 3 jours à Medina | SG-SENEAU-2025-0105 | 05 May 2025 | Service des relations usagers | Published | Water cut | 65 | View response |
| 10 | Pas d’eau au robinet depuis 3 jours à Mbao | SG-SENEAU-2025-0103 | 02 May 2025 | Service des relations usagers | Published | Water cut | 20 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant