All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 41 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0360 | 19 November 2024 | Service des relations usagers | Published | Water cut | 68 | View response |
| 42 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0354 | 13 November 2024 | Service des relations usagers | Published | Water cut | 18 | View response |
| 43 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2024-0346 | 03 November 2024 | Service technique | Updated | Water cut | 87 | View response |
| 44 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2024-0345 | 02 November 2024 | Service technique | Pending | Water cut | 45 | View response |
| 45 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2024-0341 | 28 October 2024 | Service technique | Published | Water cut | 82 | View response |
| 46 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0338 | 27 October 2024 | Service technique | Published | Water cut | 41 | View response |
| 47 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0337 | 26 October 2024 | Service technique | Published | Water cut | 46 | View response |
| 48 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0331 | 21 October 2024 | Service technique | Published | Water cut | 82 | View response |
| 49 | Pas d’eau au robinet depuis 3 jours à Sangalkam | SG-SENEAU-2024-0328 | 17 October 2024 | Service technique | Not relevant | Water cut | 86 | View response |
| 50 | Pas d’eau au robinet depuis 3 jours à Sangalkam | SG-SENEAU-2024-0326 | 16 October 2024 | Service technique | Published | Water cut | 61 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant