All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 61 | Pas d’eau au robinet depuis 3 jours à Fann | SG-SENEAU-2024-0297 | 19 September 2024 | Service des relations usagers | Published | Water cut | 41 | View response |
| 62 | Pas d’eau au robinet depuis 3 jours à Wakhinane | SG-SENEAU-2024-0294 | 16 September 2024 | Service technique | Updated | Water cut | 89 | View response |
| 63 | Pas d’eau au robinet depuis 3 jours à Fann | SG-SENEAU-2024-0290 | 13 September 2024 | Service des relations usagers | Pending | Water cut | 56 | View response |
| 64 | Coupures d’eau répétées à Sacré-Cœur | SG-SENEAU-2024-0288 | 11 September 2024 | Direction générale | Published | Water cut | 72 | View response |
| 65 | Coupures d’eau répétées à Sacré-Cœur | SG-SENEAU-2024-0286 | 10 September 2024 | Direction générale | Published | Water cut | 35 | View response |
| 66 | Coupures d’eau répétées à Sacré-Cœur | SG-SENEAU-2024-0279 | 04 September 2024 | Direction générale | Updated | Water cut | 79 | View response |
| 67 | Pas d’eau au robinet depuis 3 jours à Khombole | SG-SENEAU-2024-0270 | 24 August 2024 | Service des relations usagers | Published | Water cut | 59 | View response |
| 68 | Pas d’eau au robinet depuis 3 jours à Khombole | SG-SENEAU-2024-0269 | 24 August 2024 | Service des relations usagers | Published | Water cut | 69 | View response |
| 69 | Coupures d’eau répétées à Pikine Nord | SG-SENEAU-2024-0266 | 20 August 2024 | Service technique | Published | Water cut | 69 | View response |
| 70 | Coupures d’eau répétées à Pikine Nord | SG-SENEAU-2024-0265 | 18 August 2024 | Service technique | Published | Water cut | 35 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant