All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 161 | Délestage sans préavis à Grand-Yoff | SG-SENELEC-2024-0369 | 02 November 2024 | Service Dépannage | Published | Power cut | 67 | View response |
| 162 | Baisse de tension qui endommage les appareils à Medina | SG-SENELEC-2024-0368 | 31 October 2024 | Service Dépannage | Published | Voltage drop | 68 | View response |
| 163 | Câbles électriques à nu à Plateau | SG-SENELEC-2024-0367 | 30 October 2024 | Service Clientèle | Published | Dangerous installation | 49 | View response |
| 164 | Compteur Woyofal bloqué à Thiès Nord | SG-SENELEC-2024-0366 | 29 October 2024 | Service Clientèle | Updated | Prepaid meter | 79 | View response |
| 165 | Câbles électriques à nu à Pikine Nord | SG-SENELEC-2024-0365 | 29 October 2024 | Direction Distribution | Published | Dangerous installation | 67 | View response |
| 166 | Coupures d’électricité répétées à Pout | SG-SENELEC-2024-0364 | 27 October 2024 | Direction Distribution | Pending | Power cut | 31 | View response |
| 167 | Baisse de tension qui endommage les appareils à Medina | SG-SENELEC-2024-0363 | 26 October 2024 | Service Dépannage | Published | Voltage drop | 41 | View response |
| 168 | Baisse de tension qui endommage les appareils à Mbao | SG-SENELEC-2024-0362 | 24 October 2024 | Service Dépannage | Updated | Voltage drop | 56 | View response |
| 169 | Compteur Woyofal bloqué à Thiès Nord | SG-SENELEC-2024-0361 | 24 October 2024 | Service Clientèle | Published | Prepaid meter | 19 | View response |
| 170 | Branchement en attente depuis 4 mois à Diamniadio | SG-SENELEC-2024-0360 | 22 October 2024 | Service Clientèle | Published | Connection delay | 21 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant