All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 71 | Rue plongée dans le noir à Thiaroye | SG-SENELEC-2025-0039 | 01 March 2025 | Direction Distribution | Published | Public lighting | 71 | View response |
| 72 | Rue plongée dans le noir à Thiaroye | SG-SENELEC-2025-0038 | 01 March 2025 | Direction Distribution | Published | Public lighting | 38 | View response |
| 73 | Coupures d’électricité répétées à Thiaroye | SG-SENELEC-2025-0037 | 28 February 2025 | Service Dépannage | Published | Power cut | 77 | View response |
| 74 | Baisse de tension qui endommage les appareils à Pikine Nord | SG-SENELEC-2025-0036 | 27 February 2025 | Service Dépannage | Published | Voltage drop | 45 | View response |
| 75 | Délestage sans préavis à Sacré-Cœur | SG-SENELEC-2025-0035 | 27 February 2025 | Service Clientèle | Published | Power cut | 89 | View response |
| 76 | Baisse de tension qui endommage les appareils à Pikine Nord | SG-SENELEC-2025-0034 | 26 February 2025 | Service Dépannage | Pending | Voltage drop | 68 | View response |
| 77 | Baisse de tension qui endommage les appareils à Thiès Est | SG-SENELEC-2025-0033 | 25 February 2025 | Service Clientèle | Published | Voltage drop | 85 | View response |
| 78 | Baisse de tension qui endommage les appareils à Thiès Est | SG-SENELEC-2025-0032 | 23 February 2025 | Service Clientèle | Updated | Voltage drop | 49 | View response |
| 79 | Rue plongée dans le noir à Thiaroye | SG-SENELEC-2025-0031 | 23 February 2025 | Direction Distribution | Updated | Public lighting | 24 | View response |
| 80 | Baisse de tension qui endommage les appareils à Pikine Nord | SG-SENELEC-2025-0030 | 22 February 2025 | Service Dépannage | Published | Voltage drop | 21 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant