All responses from the administration
Browse every response published by SENELEC to citizen reports, with its status, date and level of follow-up.
SENELEC
Khountou score
82/100Excellent
Response rate
84%
Average processing time
2.8 days
Published responses
287
Reports followed
142
Total responses
287
+14 this month
Published responses
195
68% of total
Updates
63
22% of total
Not relevant / rejected
9
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 41 | Branchement en attente depuis 4 mois à Mbao | SG-SENELEC-2025-0069 | 30 March 2025 | Service Clientèle | Published | Connection delay | 77 | View response |
| 42 | Branchement en attente depuis 4 mois à Mbao | SG-SENELEC-2025-0068 | 29 March 2025 | Service Clientèle | Published | Connection delay | 74 | View response |
| 43 | Coupures d’électricité répétées à HLM | SG-SENELEC-2025-0067 | 29 March 2025 | Direction Distribution | Published | Power cut | 86 | View response |
| 44 | Rue plongée dans le noir à Liberté 6 | SG-SENELEC-2025-0066 | 26 March 2025 | Service Dépannage | Updated | Public lighting | 47 | View response |
| 45 | Baisse de tension qui endommage les appareils à Wakhinane | SG-SENELEC-2025-0065 | 25 March 2025 | Direction Distribution | Published | Voltage drop | 72 | View response |
| 46 | Baisse de tension qui endommage les appareils à Wakhinane | SG-SENELEC-2025-0064 | 25 March 2025 | Direction Distribution | Published | Voltage drop | 21 | View response |
| 47 | Compteur Woyofal bloqué à HLM | SG-SENELEC-2025-0063 | 23 March 2025 | Service Dépannage | Published | Prepaid meter | 85 | View response |
| 48 | Branchement en attente depuis 4 mois à Mbao | SG-SENELEC-2025-0062 | 23 March 2025 | Service Clientèle | Published | Connection delay | 74 | View response |
| 49 | Compteur Woyofal bloqué à HLM | SG-SENELEC-2025-0061 | 23 March 2025 | Service Dépannage | Published | Prepaid meter | 65 | View response |
| 50 | Rue plongée dans le noir à Ouakam | SG-SENELEC-2025-0060 | 20 March 2025 | Service Clientèle | Published | Public lighting | 70 | View response |
Responses by status
287Total
- Published responses195 (68%)
- Updates63 (22%)
- Pending20 (7%)
- Not relevant9 (3%)
Responses by category
- Power cut73 (25 %)
- Voltage drop63 (22 %)
- Prepaid meter47 (16 %)
- Connection delay40 (14 %)
- Public lighting36 (13 %)
- Other28 (10 %)
Response trends
- Published responses
- Updates
- Not relevant