All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 131 | Coupures d’eau répétées à Thiaroye | SG-SENEAU-2025-0005 | 18 January 2025 | Service des relations usagers | Published | Water cut | 84 | View response |
| 132 | Coupures d’eau répétées à Thiaroye | SG-SENEAU-2025-0004 | 17 January 2025 | Service des relations usagers | Published | Water cut | 22 | View response |
| 133 | Eau trouble au robinet à Ouakam | SG-SENEAU-2025-0003 | 16 January 2025 | Direction générale | Published | Water quality | 40 | View response |
| 134 | Facture d’eau anormalement élevée à Nguékokh | SG-SENEAU-2025-0002 | 15 January 2025 | Direction générale | Published | Billing | 37 | View response |
| 135 | Facture d’eau anormalement élevée à Nguékokh | SG-SENEAU-2025-0001 | 14 January 2025 | Direction générale | Published | Billing | 58 | View response |
| 136 | Eau trouble au robinet à Pikine Nord | SG-SENEAU-2024-0420 | 13 January 2025 | Service technique | Published | Water quality | 55 | View response |
| 137 | Eau trouble au robinet à Pout | SG-SENEAU-2024-0419 | 12 January 2025 | Service technique | Not relevant | Water quality | 77 | View response |
| 138 | Eau trouble au robinet à Pout | SG-SENEAU-2024-0418 | 12 January 2025 | Service technique | Published | Water quality | 82 | View response |
| 139 | Coupures d’eau répétées à Thiaroye | SG-SENEAU-2024-0417 | 10 January 2025 | Service des relations usagers | Published | Water cut | 53 | View response |
| 140 | Conduite percée à Sébikotane | SG-SENEAU-2024-0416 | 10 January 2025 | Service des relations usagers | Published | Pipe leak | 33 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant