All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 351 | Facture d’eau anormalement élevée à Diamaguène | SG-SENEAU-2024-0205 | 07 June 2024 | Service technique | Published | Billing | 37 | View response |
| 352 | Conduite percée à Diamniadio | SG-SENEAU-2024-0204 | 06 June 2024 | Service des relations usagers | Published | Pipe leak | 49 | View response |
| 353 | Fuite importante sur une conduite à Sacré-Cœur | SG-SENEAU-2024-0203 | 03 June 2024 | Service des relations usagers | Updated | Pipe leak | 63 | View response |
| 354 | Coupures d’eau répétées à Wakhinane | SG-SENEAU-2024-0202 | 03 June 2024 | Direction générale | Published | Water cut | 78 | View response |
| 355 | Facture d’eau anormalement élevée à Diamaguène | SG-SENEAU-2024-0201 | 01 June 2024 | Service technique | Published | Billing | 44 | View response |
| 356 | Fuite importante sur une conduite à Sacré-Cœur | SG-SENEAU-2024-0200 | 28 May 2024 | Service des relations usagers | Published | Pipe leak | 40 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant