All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 341 | Pas d’eau au robinet depuis 3 jours à Diamaguène | SG-SENEAU-2024-0215 | 19 June 2024 | Service des relations usagers | Published | Water cut | 40 | View response |
| 342 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0214 | 18 June 2024 | Direction générale | Published | Water cut | 28 | View response |
| 343 | Fuite importante sur une conduite à Plateau | SG-SENEAU-2024-0213 | 17 June 2024 | Direction générale | Published | Pipe leak | 60 | View response |
| 344 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2024-0212 | 15 June 2024 | Service technique | Updated | Water cut | 80 | View response |
| 345 | Pas d’eau au robinet depuis 3 jours à Diamaguène | SG-SENEAU-2024-0211 | 14 June 2024 | Service des relations usagers | Updated | Water cut | 62 | View response |
| 346 | Coupures d’eau répétées à Liberté 6 | SG-SENEAU-2024-0210 | 14 June 2024 | Service technique | Published | Water cut | 28 | View response |
| 347 | Conduite percée à Diamniadio | SG-SENEAU-2024-0209 | 12 June 2024 | Service des relations usagers | Updated | Pipe leak | 36 | View response |
| 348 | Fuite importante sur une conduite à Plateau | SG-SENEAU-2024-0208 | 10 June 2024 | Direction générale | Published | Pipe leak | 47 | View response |
| 349 | Coupures d’eau répétées à Wakhinane | SG-SENEAU-2024-0207 | 09 June 2024 | Direction générale | Published | Water cut | 45 | View response |
| 350 | Coupures d’eau répétées à Liberté 6 | SG-SENEAU-2024-0206 | 08 June 2024 | Service technique | Published | Water cut | 62 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant