All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 331 | Canal bouché à Sacré-Cœur | SG-SENEAU-2024-0225 | 07 July 2024 | Service technique | Published | Blocked pipe | 31 | View response |
| 332 | Conduite percée à Wakhinane | SG-SENEAU-2024-0224 | 05 July 2024 | Service des relations usagers | Published | Pipe leak | 69 | View response |
| 333 | Eau trouble au robinet à Plateau | SG-SENEAU-2024-0223 | 02 July 2024 | Direction générale | Published | Water quality | 27 | View response |
| 334 | Caniveau obstrué à Grand-Yoff | SG-SENEAU-2024-0222 | 28 June 2024 | Service technique | Published | Blocked pipe | 61 | View response |
| 335 | Coupures d’eau répétées à HLM | SG-SENEAU-2024-0221 | 26 June 2024 | Service des relations usagers | Published | Water cut | 55 | View response |
| 336 | Eau trouble au robinet à Plateau | SG-SENEAU-2024-0220 | 26 June 2024 | Direction générale | Published | Water quality | 46 | View response |
| 337 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0219 | 24 June 2024 | Direction générale | Published | Water cut | 61 | View response |
| 338 | Caniveau obstrué à Grand-Yoff | SG-SENEAU-2024-0218 | 22 June 2024 | Service technique | Updated | Blocked pipe | 43 | View response |
| 339 | Coupures d’eau répétées à Diamaguène | SG-SENEAU-2024-0217 | 21 June 2024 | Service technique | Published | Water cut | 26 | View response |
| 340 | Coupures d’eau répétées à HLM | SG-SENEAU-2024-0216 | 20 June 2024 | Service des relations usagers | Published | Water cut | 82 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant