All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 111 | Facture d’eau anormalement élevée à Liberté 6 | SG-SENEAU-2025-0025 | 06 February 2025 | Service technique | Published | Billing | 39 | View response |
| 112 | Facture d’eau anormalement élevée à Liberté 6 | SG-SENEAU-2025-0024 | 04 February 2025 | Service technique | Updated | Billing | 47 | View response |
| 113 | Eau trouble au robinet à Parcelles Assainies | SG-SENEAU-2025-0023 | 03 February 2025 | Service des relations usagers | Updated | Water quality | 63 | View response |
| 114 | Canal bouché à Pikine Nord | SG-SENEAU-2025-0022 | 03 February 2025 | Direction générale | Published | Blocked pipe | 72 | View response |
| 115 | Eau trouble au robinet à Parcelles Assainies | SG-SENEAU-2025-0021 | 02 February 2025 | Service des relations usagers | Updated | Water quality | 54 | View response |
| 116 | Facture d’eau anormalement élevée à Liberté 6 | SG-SENEAU-2025-0020 | 31 January 2025 | Service technique | Published | Billing | 87 | View response |
| 117 | Canal bouché à Colobane | SG-SENEAU-2025-0019 | 31 January 2025 | Direction générale | Published | Blocked pipe | 53 | View response |
| 118 | Canal bouché à Colobane | SG-SENEAU-2025-0018 | 30 January 2025 | Direction générale | Published | Blocked pipe | 68 | View response |
| 119 | Eau trouble au robinet à Parcelles Assainies | SG-SENEAU-2025-0017 | 30 January 2025 | Service technique | Published | Water quality | 76 | View response |
| 120 | Eau trouble au robinet à Parcelles Assainies | SG-SENEAU-2025-0016 | 29 January 2025 | Service technique | Published | Water quality | 19 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant