All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 161 | Conduite percée à Medina | SG-SENEAU-2024-0395 | 25 December 2024 | Direction générale | Published | Pipe leak | 23 | View response |
| 162 | Conduite percée à Medina | SG-SENEAU-2024-0394 | 23 December 2024 | Direction générale | Published | Pipe leak | 83 | View response |
| 163 | Fuite importante sur une conduite à Diamaguène | SG-SENEAU-2024-0393 | 22 December 2024 | Service technique | Published | Pipe leak | 39 | View response |
| 164 | Facture d’eau anormalement élevée à Thiaroye | SG-SENEAU-2024-0392 | 22 December 2024 | Service technique | Published | Billing | 44 | View response |
| 165 | Fuite importante sur une conduite à Diamaguène | SG-SENEAU-2024-0391 | 21 December 2024 | Service technique | Published | Pipe leak | 42 | View response |
| 166 | Eau trouble au robinet à Pout | SG-SENEAU-2024-0390 | 21 December 2024 | Service des relations usagers | Not relevant | Water quality | 76 | View response |
| 167 | Facture d’eau anormalement élevée à Yoff | SG-SENEAU-2024-0389 | 19 December 2024 | Service des relations usagers | Published | Billing | 59 | View response |
| 168 | Facture d’eau anormalement élevée à Yoff | SG-SENEAU-2024-0388 | 19 December 2024 | Service des relations usagers | Updated | Billing | 75 | View response |
| 169 | Conduite percée à Medina | SG-SENEAU-2024-0387 | 17 December 2024 | Direction générale | Updated | Pipe leak | 28 | View response |
| 170 | Conduite percée à Thiaroye | SG-SENEAU-2024-0386 | 17 December 2024 | Direction générale | Published | Pipe leak | 69 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant