All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 171 | Conduite percée à Thiaroye | SG-SENEAU-2024-0385 | 16 December 2024 | Direction générale | Published | Pipe leak | 57 | View response |
| 172 | Fuite importante sur une conduite à Diamaguène | SG-SENEAU-2024-0384 | 15 December 2024 | Service technique | Published | Pipe leak | 66 | View response |
| 173 | Eau trouble au robinet à Fann | SG-SENEAU-2024-0383 | 14 December 2024 | Service technique | Published | Water quality | 78 | View response |
| 174 | Eau trouble au robinet à Fann | SG-SENEAU-2024-0382 | 14 December 2024 | Service technique | Published | Water quality | 70 | View response |
| 175 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0381 | 13 December 2024 | Service des relations usagers | Updated | Water cut | 32 | View response |
| 176 | Facture d’eau anormalement élevée à Yoff | SG-SENEAU-2024-0380 | 12 December 2024 | Service des relations usagers | Published | Billing | 50 | View response |
| 177 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0379 | 12 December 2024 | Service des relations usagers | Published | Water cut | 67 | View response |
| 178 | Conduite percée à Thiaroye | SG-SENEAU-2024-0378 | 09 December 2024 | Direction générale | Published | Pipe leak | 72 | View response |
| 179 | Eau trouble au robinet à Fann | SG-SENEAU-2024-0377 | 08 December 2024 | Service technique | Published | Water quality | 43 | View response |
| 180 | Fuite importante sur une conduite à Parcelles Assainies | SG-SENEAU-2024-0376 | 06 December 2024 | Direction générale | Published | Pipe leak | 79 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant