All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 181 | Fuite importante sur une conduite à Parcelles Assainies | SG-SENEAU-2024-0375 | 06 December 2024 | Direction générale | Published | Pipe leak | 21 | View response |
| 182 | Pas d’eau au robinet depuis 3 jours à Mermoz | SG-SENEAU-2024-0374 | 06 December 2024 | Service des relations usagers | Updated | Water cut | 83 | View response |
| 183 | Fuite importante sur une conduite à Hamo 5 | SG-SENEAU-2024-0373 | 04 December 2024 | Service technique | Published | Pipe leak | 19 | View response |
| 184 | Fuite importante sur une conduite à Hamo 5 | SG-SENEAU-2024-0372 | 04 December 2024 | Service technique | Updated | Pipe leak | 62 | View response |
| 185 | Fuite importante sur une conduite à Parcelles Assainies | SG-SENEAU-2024-0371 | 30 November 2024 | Direction générale | Published | Pipe leak | 24 | View response |
| 186 | Facture d’eau anormalement élevée à Plateau | SG-SENEAU-2024-0370 | 30 November 2024 | Service des relations usagers | Published | Billing | 74 | View response |
| 187 | Facture d’eau anormalement élevée à Plateau | SG-SENEAU-2024-0369 | 28 November 2024 | Service des relations usagers | Published | Billing | 51 | View response |
| 188 | Fuite importante sur une conduite à Hamo 5 | SG-SENEAU-2024-0368 | 27 November 2024 | Service technique | Published | Pipe leak | 36 | View response |
| 189 | Conduite percée à Diamaguène | SG-SENEAU-2024-0367 | 25 November 2024 | Direction générale | Updated | Pipe leak | 34 | View response |
| 190 | Facture d’eau anormalement élevée à Plateau | SG-SENEAU-2024-0366 | 24 November 2024 | Service des relations usagers | Published | Billing | 38 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant