All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 191 | Conduite percée à Diamaguène | SG-SENEAU-2024-0365 | 23 November 2024 | Direction générale | Pending | Pipe leak | 50 | View response |
| 192 | Facture d’eau anormalement élevée à Nguékokh | SG-SENEAU-2024-0364 | 23 November 2024 | Service technique | Updated | Billing | 21 | View response |
| 193 | Facture d’eau anormalement élevée à Nguékokh | SG-SENEAU-2024-0363 | 21 November 2024 | Service technique | Published | Billing | 64 | View response |
| 194 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0362 | 20 November 2024 | Service des relations usagers | Published | Water cut | 53 | View response |
| 195 | Conduite percée à Diamaguène | SG-SENEAU-2024-0361 | 19 November 2024 | Direction générale | Published | Pipe leak | 27 | View response |
| 196 | Pas d’eau au robinet depuis 3 jours à Plateau | SG-SENEAU-2024-0360 | 19 November 2024 | Service des relations usagers | Published | Water cut | 68 | View response |
| 197 | Facture d’eau anormalement élevée à Thiès Nord | SG-SENEAU-2024-0359 | 18 November 2024 | Direction générale | Published | Billing | 26 | View response |
| 198 | Facture d’eau anormalement élevée à Thiès Nord | SG-SENEAU-2024-0358 | 18 November 2024 | Direction générale | Published | Billing | 70 | View response |
| 199 | Facture d’eau anormalement élevée à Nguékokh | SG-SENEAU-2024-0357 | 16 November 2024 | Service technique | Published | Billing | 76 | View response |
| 200 | Débordement d’eaux usées à Fann | SG-SENEAU-2024-0356 | 15 November 2024 | Service technique | Published | Sewage overflow | 67 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant