All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 11 | Fuite importante sur une conduite à HLM | SG-SENEAU-2025-0125 | 21 May 2025 | Service technique | Updated | Pipe leak | 33 | View response |
| 12 | Fuite importante sur une conduite à HLM | SG-SENEAU-2025-0124 | 21 May 2025 | Service technique | Published | Pipe leak | 18 | View response |
| 13 | Conduite percée à Grand-Yoff | SG-SENEAU-2025-0123 | 21 May 2025 | Service des relations usagers | Not relevant | Pipe leak | 71 | View response |
| 14 | Coupures d’eau répétées à Sangalkam | SG-SENEAU-2025-0122 | 19 May 2025 | Service des relations usagers | Updated | Water cut | 59 | View response |
| 15 | Coupures d’eau répétées à Sangalkam | SG-SENEAU-2025-0121 | 18 May 2025 | Service des relations usagers | Pending | Water cut | 36 | View response |
| 16 | Canal bouché à Mbour | SG-SENEAU-2025-0120 | 17 May 2025 | Direction générale | Published | Blocked pipe | 51 | View response |
| 17 | Débordement d’eaux usées à Pikine Nord | SG-SENEAU-2025-0119 | 17 May 2025 | Direction générale | Published | Sewage overflow | 81 | View response |
| 18 | Canal bouché à Mbour | SG-SENEAU-2025-0118 | 16 May 2025 | Direction générale | Published | Blocked pipe | 70 | View response |
| 19 | Fuite importante sur une conduite à HLM | SG-SENEAU-2025-0117 | 15 May 2025 | Service technique | Pending | Pipe leak | 61 | View response |
| 20 | Coupures d’eau répétées à Sangalkam | SG-SENEAU-2025-0116 | 14 May 2025 | Service des relations usagers | Published | Water cut | 50 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant