All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 21 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2025-0115 | 13 May 2025 | Service technique | Published | Water cut | 59 | View response |
| 22 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2025-0114 | 13 May 2025 | Service technique | Published | Water cut | 70 | View response |
| 23 | Pas d’eau au robinet depuis 3 jours à Medina | SG-SENEAU-2025-0113 | 12 May 2025 | Service des relations usagers | Published | Water cut | 65 | View response |
| 24 | Pas d’eau au robinet depuis 3 jours à Medina | SG-SENEAU-2025-0112 | 11 May 2025 | Service des relations usagers | Published | Water cut | 89 | View response |
| 25 | Canal bouché à Mbour | SG-SENEAU-2025-0111 | 10 May 2025 | Direction générale | Published | Blocked pipe | 71 | View response |
| 26 | Eau trouble au robinet à Diamaguène | SG-SENEAU-2025-0110 | 10 May 2025 | Direction générale | Pending | Water quality | 39 | View response |
| 27 | Eau trouble au robinet à Diamaguène | SG-SENEAU-2025-0109 | 09 May 2025 | Direction générale | Updated | Water quality | 68 | View response |
| 28 | Pas d’eau au robinet depuis 3 jours à Liberté 6 | SG-SENEAU-2025-0108 | 09 May 2025 | Service technique | Published | Water cut | 59 | View response |
| 29 | Caniveau obstrué à Pikine Technopole | SG-SENEAU-2025-0107 | 07 May 2025 | Service technique | Published | Blocked pipe | 60 | View response |
| 30 | Caniveau obstrué à Pikine Technopole | SG-SENEAU-2025-0106 | 07 May 2025 | Service technique | Published | Blocked pipe | 87 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant