All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 31 | Pas d’eau au robinet depuis 3 jours à Medina | SG-SENEAU-2025-0105 | 05 May 2025 | Service des relations usagers | Published | Water cut | 65 | View response |
| 32 | Eau trouble au robinet à Diamaguène | SG-SENEAU-2025-0104 | 03 May 2025 | Direction générale | Published | Water quality | 68 | View response |
| 33 | Pas d’eau au robinet depuis 3 jours à Mbao | SG-SENEAU-2025-0103 | 02 May 2025 | Service des relations usagers | Published | Water cut | 20 | View response |
| 34 | Pas d’eau au robinet depuis 3 jours à Mbao | SG-SENEAU-2025-0102 | 01 May 2025 | Service des relations usagers | Published | Water cut | 66 | View response |
| 35 | Caniveau obstrué à Pikine Technopole | SG-SENEAU-2025-0101 | 01 May 2025 | Service technique | Published | Blocked pipe | 68 | View response |
| 36 | Facture d’eau anormalement élevée à Sacré-Cœur | SG-SENEAU-2025-0100 | 28 April 2025 | Direction générale | Published | Billing | 86 | View response |
| 37 | Facture d’eau anormalement élevée à Sacré-Cœur | SG-SENEAU-2025-0099 | 28 April 2025 | Direction générale | Updated | Billing | 51 | View response |
| 38 | Débordement d’eaux usées à Ouakam | SG-SENEAU-2025-0098 | 26 April 2025 | Service technique | Updated | Sewage overflow | 39 | View response |
| 39 | Pas d’eau au robinet depuis 3 jours à Mbao | SG-SENEAU-2025-0097 | 26 April 2025 | Service des relations usagers | Published | Water cut | 24 | View response |
| 40 | Débordement d’eaux usées à Ouakam | SG-SENEAU-2025-0096 | 26 April 2025 | Service technique | Pending | Sewage overflow | 22 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant