All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 41 | Facture d’eau anormalement élevée à HLM | SG-SENEAU-2025-0095 | 25 April 2025 | Service des relations usagers | Published | Billing | 25 | View response |
| 42 | Facture d’eau anormalement élevée à HLM | SG-SENEAU-2025-0094 | 24 April 2025 | Service des relations usagers | Pending | Billing | 26 | View response |
| 43 | Facture d’eau anormalement élevée à Sacré-Cœur | SG-SENEAU-2025-0093 | 24 April 2025 | Direction générale | Updated | Billing | 68 | View response |
| 44 | Débordement d’eaux usées à Ouakam | SG-SENEAU-2025-0092 | 21 April 2025 | Service technique | Updated | Sewage overflow | 61 | View response |
| 45 | Facture d’eau anormalement élevée à HLM | SG-SENEAU-2025-0091 | 19 April 2025 | Service des relations usagers | Published | Billing | 37 | View response |
| 46 | Fuite importante sur une conduite à Wakhinane | SG-SENEAU-2025-0090 | 17 April 2025 | Direction générale | Published | Pipe leak | 43 | View response |
| 47 | Fuite importante sur une conduite à Wakhinane | SG-SENEAU-2025-0089 | 16 April 2025 | Direction générale | Updated | Pipe leak | 44 | View response |
| 48 | Débordement d’eaux usées à Colobane | SG-SENEAU-2025-0088 | 15 April 2025 | Service technique | Not relevant | Sewage overflow | 79 | View response |
| 49 | Débordement d’eaux usées à Colobane | SG-SENEAU-2025-0087 | 14 April 2025 | Service technique | Published | Sewage overflow | 24 | View response |
| 50 | Fuite importante sur une conduite à Wakhinane | SG-SENEAU-2025-0086 | 12 April 2025 | Direction générale | Published | Pipe leak | 29 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant