All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 281 | Eau trouble au robinet à Yoff | SG-SENEAU-2024-0275 | 01 September 2024 | Service technique | Published | Water quality | 30 | View response |
| 282 | Eau trouble au robinet à Yoff | SG-SENEAU-2024-0274 | 31 August 2024 | Service technique | Published | Water quality | 28 | View response |
| 283 | Facture d’eau anormalement élevée à Diamaguène | SG-SENEAU-2024-0273 | 31 August 2024 | Service des relations usagers | Published | Billing | 82 | View response |
| 284 | Conduite percée à Nguékokh | SG-SENEAU-2024-0272 | 29 August 2024 | Direction générale | Published | Pipe leak | 73 | View response |
| 285 | Eau trouble au robinet à Yoff | SG-SENEAU-2024-0271 | 25 August 2024 | Service technique | Published | Water quality | 61 | View response |
| 286 | Pas d’eau au robinet depuis 3 jours à Khombole | SG-SENEAU-2024-0270 | 24 August 2024 | Service des relations usagers | Published | Water cut | 59 | View response |
| 287 | Pas d’eau au robinet depuis 3 jours à Khombole | SG-SENEAU-2024-0269 | 24 August 2024 | Service des relations usagers | Published | Water cut | 69 | View response |
| 288 | Eau trouble au robinet à Wakhinane | SG-SENEAU-2024-0268 | 22 August 2024 | Direction générale | Published | Water quality | 55 | View response |
| 289 | Eau trouble au robinet à Wakhinane | SG-SENEAU-2024-0267 | 22 August 2024 | Direction générale | Not relevant | Water quality | 23 | View response |
| 290 | Coupures d’eau répétées à Pikine Nord | SG-SENEAU-2024-0266 | 20 August 2024 | Service technique | Published | Water cut | 69 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant