All responses from the administration
Browse every response published by SEN’EAU to citizen reports, with its status, date and level of follow-up.
SEN’EAU
Khountou score
62/100To improve
Response rate
74%
Average processing time
4.4 days
Published responses
356
Reports followed
150
Total responses
356
+21 this month
Published responses
242
68% of total
Updates
78
22% of total
Not relevant / rejected
11
3% of total
| # | Report / subject | Reference | Response date | Answered by | Status | Category | Follow-up | Action |
|---|---|---|---|---|---|---|---|---|
| 271 | Eau trouble au robinet à Mermoz | SG-SENEAU-2024-0285 | 09 September 2024 | Service technique | Published | Water quality | 41 | View response |
| 272 | Fuite importante sur une conduite à Wakhinane | SG-SENEAU-2024-0284 | 07 September 2024 | Service technique | Published | Pipe leak | 73 | View response |
| 273 | Fuite importante sur une conduite à Wakhinane | SG-SENEAU-2024-0283 | 07 September 2024 | Service technique | Updated | Pipe leak | 62 | View response |
| 274 | Fuite importante sur une conduite à Parcelles Assainies | SG-SENEAU-2024-0282 | 05 September 2024 | Service des relations usagers | Published | Pipe leak | 46 | View response |
| 275 | Facture d’eau anormalement élevée à Diamaguène | SG-SENEAU-2024-0281 | 05 September 2024 | Service des relations usagers | Updated | Billing | 40 | View response |
| 276 | Facture d’eau anormalement élevée à Diamaguène | SG-SENEAU-2024-0280 | 05 September 2024 | Service des relations usagers | Published | Billing | 45 | View response |
| 277 | Coupures d’eau répétées à Sacré-Cœur | SG-SENEAU-2024-0279 | 04 September 2024 | Direction générale | Updated | Water cut | 79 | View response |
| 278 | Conduite percée à Nguékokh | SG-SENEAU-2024-0278 | 04 September 2024 | Direction générale | Published | Pipe leak | 63 | View response |
| 279 | Conduite percée à Nguékokh | SG-SENEAU-2024-0277 | 03 September 2024 | Direction générale | Published | Pipe leak | 87 | View response |
| 280 | Fuite importante sur une conduite à Wakhinane | SG-SENEAU-2024-0276 | 02 September 2024 | Service technique | Published | Pipe leak | 55 | View response |
Responses by status
356Total
- Published responses242 (68%)
- Updates78 (22%)
- Pending25 (7%)
- Not relevant11 (3%)
Responses by category
- Water cut87 (24 %)
- Pipe leak71 (20 %)
- Water quality65 (18 %)
- Billing50 (14 %)
- Sewage overflow45 (13 %)
- Other38 (11 %)
Response trends
- Published responses
- Updates
- Not relevant